If you pre-ordered Battleborn but have been having problems accessing the Firstborn Pack bonus content, you've come to the right place. 

We can totally help you out and get your Battleborn heroes looking even more badass than normal!

Here's what we need you to do in order to help you get that content: 

  1. Open a support ticket with us. In the ticket, please include the following:
  2. Provide us with proof of your Battleborn pre-order, such as a receipt or purchase history. This can be a screenshot or a photo. Once you've got this, just upload it to your ticket. 
    • If you purchased the game through Xbox Live or the PlayStation Network, a screenshot or photo of your transaction history will work. Just make sure your User ID is visible in the image. 
  3. Tell us your Battleborn Support ID. We have a whole guide about how to find it over here

NOTE: This is if you received and input the code for the Firstborn Pack, but haven't had it show up in game. If you pre-ordered the game but never received  your code, please check out this article

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