BLANC – Common Issues / FAQs
This article details an assortment of possible issues you may face while playing Blanc, and potential workarounds. Should your questions not be addressed or workarounds in this FAQ not fix the issue, please click the link above to submit a support ticket and we would be happy to look into it for you.
As of March 7, 2023:
Do two copies of Blanc need to be purchased to play online?
Yes, to play online co-op each system needs a copy of Blanc. However, only one copy is required for couch or local co-op.
Is there Crossplay available?
Crossplay is available on PC between Steam and Epic Games Store (EGS), currently there is no Crossplay between PC and Nintendo Switch. Blanc utilizes Epic Online Services to enable Crossplay between players on Steam and EGS. An EGS account is not required for online play through Steam.
[PC] I am Crossplaying on Steam and I can’t see my Epic Games Store friends, where are they?
Make sure you’ve linked your Steam and Epic Games Store accounts together; this will allow you to play with both your Steam friends and your Epic friends. If you are still having issues, please submit a support ticket to our Customer Support team.
[PC] My friend cannot hit the Enter Key to ready up, what can I do?
Go into the Options Menu and Reassign Controllers. Make sure your Keyboard says Controller 1 instead of Controller 2.
If further issues are encountered, try reassigning controllers again.
My friends list when inviting for Online Multiplayer is empty, what should I do?
It’s possible there has been a hitch in your internet connection, first make sure to check you have an active internet connection. If that does not resolve the issue it may be worth restarting the game to be sure.
[PC] Why doesn’t WASD work?
WASD currently is not set as the default input for keyboard controls, but it can be quickly set by going to the Options Menu, selecting the Controls tab, and changing Controller Profile for the Keyboard from ZQSD to WASD.
Please note that Player 2 currently defaults to the Arrow Keys.
[PC] Can I remap my keyboard controls?
Presently it’s only possible to switch between ZQSD and WASD keyboard controls.
[PC] It looks like no controller is connected after I disconnected my controller, what should I do?
The keyboard still functions in this case, but you can either reconnect your controller or go to the Options Menu’s Controller tab and Reassign Controllers.
I’m stuck loading on the save warning screen, what should I do?
It’s possible there has been a hitch in your internet connection, first make sure to check you have an active internet connection. If that does not resolve the issue it may be worth restarting the game to be sure, verifying the integrity of the game files, or in very rare circumstances uninstalling and re-installing the game.
I’m stuck in the environment, what should I do?
It may be that the other player had advanced too far, causing you to be pinned somewhere depending on where they’re placed. If that seems to be the case, have the other player get closer. If that doesn’t help, try backing out of gameplay and continuing again from the Main Menu.
The ducklings and/or duck in Chapter 5 are not moving properly, what should I do?
If you encounter this issue, try backing out of gameplay and continuing again from the Main Menu.
Chapter 5’s puzzles are too difficult, what am I doing wrong?
Take the puzzles slow and steady, working with your partner to patiently get the ducklings safely back to their mother.
The goats in Chapter 7/Chapter 8 are stuck, what should I do?
Try backtracking, it’s possible the goats have been left behind or become confused behind and need your help to solve a puzzle. If that doesn’t work, then backing out of gameplay and continuing from the last checkpoint should resolve the issue.
None of these questions answered or addressed my issue.
Please submit a support ticket to our Customer Support team, we would be happy to look into it for you.