For technical support with Borderlands 2 Vita, or for assistance with the PlayStation Vita itself, please visit http://support.us.playstation.com/ to read the latest updates in the PlayStation Knowledge Center, or submit a help request if needed.
If you need help with your SHiFT account, please visit our SHiFT section: https://gearboxsoftware.zendesk.com/categories/20064372-SHiFT or file a support ticket.