Missing Loyalty Rewards

Updated 4/2/15, 3:00PM CT:

Loyalty Rewards have been re-enabled for Borderlands: The Handsome Collection users on both PlayStation 4 and Xbox One! As a reward for playing either Borderlands 2 and/or Borderlands: The Pre-Sequel on a previous-gen consoles, players will receive the following bonuses upon signing into SHiFT in The Handsome Collection:

Borderlands 2

  • 75 Golden Keys
  • A healthy chunk of Badass Rank
  • Bonus character customizations

Borderlands: The Pre-Sequel

  • 75 Golden Keys
  • A healthy chunk of Badass Rank
  • Moonstones, bonus unique weapons, and character customizations*

Note: Loyalty rewards in Borderlands: The Handsome Collection can only be unlocked within the same console family on which you originally played Borderlands 2 or Borderlands: The Pre-Sequel. Players will also have had to previously logged into SHiFT using the same account on Borderlands 2 or Borderlands: The Pre-Sequel on a previous generation console (PS3/Vita for PlayStation 4 players or Xbox 360 for Xbox One players) to receive rewards.

*These rewards will be available for redemption from the SHiFT Vending Machine in Concordia. Like all rewards received from the SHiFT Vending Machine, the loyalty reward weapons and moonstones can only be redeemed by one character -- choose wisely!

To clarify, in order to earn the rewards on PlayStation 4, you need to have played on PlayStation 3 or PlayStation Vita. To earn the rewards on Xbox One, you need to have played on the Xbox 360.

If you have any questions about this process, please submit a support ticket at

To be automatically notified via e-mail once more information is available, please log in to your Gearbox Software Support account and click "subscribe" in the box above this article.

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